Terms of service
Most items ship within 1-3 weeks. Large orders or specialty items may take longer. If you need your order by a certain date, please let us know and we’ll do our best to make that happen.
IMPORTANT: Each of our products are crafted entirely by hand, so please expect your hand-crafted product to have its own unique individuality.
Wood is incredibly diverse and we cannot guarantee any particular shade of color or grain pattern, but we will match as closely as possible.
IMPORTANT NOTICE FOR CUSTOM ORDERS:
All custom orders are non-exchangeable and non-refundable. However, because of the nature of this type of transaction (where the customer is attempting to communicate an idea they have in mind, and we are trying to translate their thoughts into an actual product), we do not offer refunds or exchanges on our custom made creations. But in any case, we welcome the buyers honest feedback.
It is our foremost desire to make each of our customers 100% pleased with and excited about their ordering experience. If you are not entirely satisfied with your order for any reason whatsoever, please contact us so that we can make it right either by replacement or refund.
If an item was damaged in shipping please contact us within 24 hours of receiving your order with photographs of the damaged items and all of the original packaging and we will cheerfully replace the damaged item at no cost to you. We may need you to fill out a simple affidavit for an insurance claim.
If your package has not arrived and you believe it may be lost, please let us know. According to the forwarder, packages are not confirmed as lost for 30 days after shipment. If the package is over 20 days late (20 days past the expected delivery date shown on the shipment receipt), we will remake the order and send a replacement package. The buyer is responsible to notify us immediately if the original package is delivered. If we have already sent a replacement package, the buyer is responsible to ship the unopened package back to us. We will pay the shipping on the returning package.